Earth Oasis - Computer Consulting, Coaching, Sales, and Service

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Do you need a quick solution to a technical problem? Need some quick coaching? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Click here for a more information on how our Live Remote Assistance tool can help you (pdf).

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem or need. Please visit our support page where you will find our hours of support, and type of support we provide.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1:

Once you are on the phone with a member of our support team, you will be directed back to this page after your support tech provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:

You are prompted to download a small virus-free plug-in.

Step 3:

With your permission, your support tech can view your screen and share control of your mouse and keyboard.

Step 4:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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